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thermostat locked and wont unlock but it's offline and I can use the app

00099
Community Member

My nest went offline and it won't accept my passcode to unlock it.  is there a way to reset it to unlock it?

 

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello 00099,

 

Thanks for posting. Yes, you can unlock it by resetting your Nest Thermostat but before that, see the steps below:

 

  1. Remove your Nest Thermostat display from its base.
  2. Use a micro USB cable and connect it to your computer.
  3. Locate the folder named "Technicalinfo.PLIST" file.

Once located, please fill out this form and let me know once you're done.

 

Best,

Mark

Markjosephp
Community Specialist
Community Specialist

Hey 00099,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Mark

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

 

Regards,

Mark