My Nest Learning Thermostat doesn't show the hot water option

[EreaPita]

Hi People 🙂

My partner and I just moved to our new house and the previous owner had installed for heating and hot water the Nest system. We have two nest thermostats with two "Heat link", one for downstairs (heat and hot water) and the other one for upstairs (just heat). The previous owner left us some indications but not enough to connect the hot water to the nest thermostat, he assured that hot water was working with nest system. I checked videos in YouTube, read blogs but unfortunately haven't found my answer

The heat works fine with the two thermostats and even in the manual mode

Could someone help me with this, please? I might be missing some setting to add the hot water option 

Thank you in advance

[CristianC · Accepted solution]

Hey @EreaPita,

Thanks for reaching out. Here's how to set your thermostat to control hot water:

settings > equipment > continue > Pro setup

pro setup > continue > system boiler

heating on/off > continue for hot water on/off > continue

 

[EreaPita]

Hi Cristian, 

thank you so much for your reply

We called google support and they help us. Basically when I reset the device to connect with my nest account I selected comby boiler not as you suggested

Thanks for the information

🙂🙂

[CristianC]

Hey @EreaPita,

I'm glad to hear that you got this sorted. If you ever need my help, just let me know. 

[CristianC]

Hello again. Just checking in. How's it going with your thermostat?