My Nest Thermostat is fault - just like your warranty form

[liquidfortune]

I need to make a warranty claim.

I've already had a technician come out and inspect our Nest thermostat, and they said it's faulty as it's not sending the correct o/b signal. Please put me in touch with someone that can help with my warranty claim. 

I tried on your warranty form here:
https://support.google.com/product-documentation/contact/nest_warranty
But that form is broken. After clicking submit, an error pops up saying:

'Refresh this page and try again. Sorry, there was a problem with the form.'

I'm very disappointed to see that this problem has been reported several times on this forum in the last 6 months, and the issue with the warranty form still isn't fixed. It makes Google Nest and your products look very shady. 

Here's a screenshot of the error.

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. You can contact our support team by following the link here. Please let me know if you have any trouble, as I want to ensure you are being helped.

Best regards,
Jake

[MplsCustomer]

@Jake 

Why doesn't Google Nest fix its broken "warranty" page? Many customers, myself included, have reported in this forum for months that the page is broken and won't process a customer's warranty claim.

[Jake]

Hey MplsCustomer,

I have forwarded the broken warranty page over to our team, and they are looking into what the issue could be. I know this is not the most ideal experience, and our team is looking into getting this fixed as soon as possible. 

Best regards,

Jake

[Jake]

Hey liquidfortune,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake