12-07-2022 08:37 AM
Thermostat is connected to Wi-Fi but google home app is saying it is offline. Says this happen 19 hours ago.
what’s the fix?
12-12-2022 12:21 PM
Hey there,
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-15-2022 10:25 AM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
12-15-2022 12:58 PM
Thanks for following up.
everything is good. Had to remove and reinstall the thermostat to my Wi-Fi
12-15-2022 02:17 PM
Hey there Stephenlapera,
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Best,
Mel