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My Nest Thermostat

Stephenlapera
Community Member

Thermostat is connected to Wi-Fi but google home app is saying it is offline.  Says this happen 19 hours ago.
what’s the fix? 

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Stephenlapera
Community Member

Thanks for following up. 
everything is good. Had to remove and reinstall the thermostat to my Wi-Fi

Hey there Stephenlapera, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel