10-23-2021 07:18 AM
My thermostat needs replacing as there is no power from the heat link?
I have been given a link to pay for the parts in lui of replacement?
How else can I pay for the item
10-23-2021 09:40 AM
You have been agreed for a replacement???
2 options pay up front, or return the faulty part first no payment.
I wouldn't pay anything to these bunch of sharks!!
10-26-2021 06:28 AM
Hey @JimMistry,
Thanks for reaching out. It sounds like you opted for the Advanced Exchange shipping method. This means that Google will send out the replacement first and you agree for a temporary hold until we receive your return. As soon as your return reaches us, the hold will be lifted. We also have another shipping method that doesn't require any form of payment. It's called Standard Exchange and you'll receive the replacement after we have your return.
Hope this helps,
Cristian