I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us the type of Nest thermostat you're using? What type of HVAC system do you have? How is your Nest Thermostat wired? Also, What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.
I appreciate the help, MplsCustomer.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.