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My nest device keeps going offline.

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jose Bolanos 

My nest thermostat is connected to WiFi but when I check nest server it says disconnected. I cannot control my device from Alexa or the Google home app because it says it is offline dispute the WiFi showing as connected, I’m fed up as I’ve done all the trouble shooting and nothing helps.
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40 REPLIES 40

Jhonleanmel
Community Specialist
Community Specialist

Hi thermo,

 

Could you try to reset your Nest Thermostat?

 

Keep us posted.

 

Best,

Mel