02-21-2024 09:34 PM
Hi! I have 2 units of Nest Learning Thermostat (model display 3.4). But one always has issue that the control unit kept popping out from its wall base every few days. It's very annoying that you need to keep checking if it's disconnect again every few days. Is there any solution for this issue?
Thanks!
02-23-2024 09:29 AM
Can you upload a picture of the back of the faulty display for us to see?
02-24-2024 09:38 PM
02-25-2024 01:10 AM
The back looks good, the tabs are in place as they should. Usually a clip has broken or stretched.
Can you upload a picture of the wall plate, should of asked you to do that at same time!
Have you tried swapping the displays over just to see if the good one holds on? You might find where the wall plate has been fixed on a slightly curved wall, it’s distorting a little. You could try loosing a screw on the plate to see if it makes a difference.
02-25-2024 06:54 AM
Hi folks,
Thanks for chiming in, @Frustratedddd.
@JuliaC, yikes! I'm sorry to hear that your thermostat display keeps on popping out from its base. What type of Nest Thermostat do you have? When did you install the thermostat? and when did the issue begin? Also, follow these:
Let us know how it goes.
Best,
Zoe
02-25-2024 08:58 PM
Hi! I Here is the wall base photo. I did switch the display to my other wall base to see if the issue will repeat. And I attached a side view of display when I saw my app showing unit was disconnected (you can see it tilt out at bottom). Please click the photos link. I can’t direct upload photos from my phone. Thanks!
photos
02-25-2024 10:35 PM
That looks like the bottom fixing is to tight. You can see the installer has overtightened the screw and cracked the plastic. I would try and loosen the screw and get as level as possible. Better still get the installer back to rectify.
02-27-2024 09:34 PM
I'll try loosen that screw. Currently just doing my "switch display" experiment. Hopefully that also solve the issue. I'll put my feedback later. Thanks!
02-28-2024 02:32 AM - edited 02-29-2024 07:01 AM
You can see that the base has been fitted incorrectly as the arrows show. Even the cables are away from the base, not to mention the bottom cracked fixing. May also be worth getting the installer to connect the cables correctly, so no copper is showing!
.
02-29-2024 06:19 AM
Hi JuliaC,
Could you reinstall the thermostat base on the wall and make sure it is screwed correctly and wires lay flat on the base?
Thanks,
Zoe
02-29-2024 03:10 PM
Hi! I tried to push the wires in and re-screw the base today, if this not working, I'll get a tool to cut those wires shorter so it won't push the display out. Thanks for all the tips.
03-01-2024 02:30 PM
Hi there,
Sounds like a plan! I'll keep this thread open and will wait for your update.
Regards,
Zoe