My nest thermostat died.

[Nickorso87]

Hi my best won’t charge or reset or reboot. How do I go about getting a replacement?

[MelbaDT]

Hey Nickorso87, 

Thanks for reaching out to the Google Nest Community. 

What specific Google/Nest device do you need help with? Are you getting a specific message or code when trying to charge, reboot or reset it? Also, could you provide a rundown of the steps that you've already tried so we could work from there? I'll be more than glad to check on your options when we've exhausted all possible troubleshooting steps but to no avail. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba