My Nest thermostat won't connect to wifi with a W5 error code displaying. I've tried all the fixes you've suggested, including a reset. Still won't connect.
If you continue to see the W5 help code after restarting your thermostat, the best thing to do is contact support. Make sure you have the help code and your thermostat’s serial number ready to go before your call. To find your thermostat’s serial number, pull the display off the base and flip it over. The serial number is above the QR code on the back of the display. When you reach an agent, be sure to let them know you've already tried restarting your thermostat.
I wanted to check in and see if you tried to reach out to our support as per davidking's instruction? Please let me know, as I would be happy to assist, and answer any questions you may have.
@densteele, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Awesome! I'm glad to hear that it was sorted out. It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.
