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My replacement heatlink won’t connect to my nest thermostat

Cherryred
Community Member

We had a replacement heatlink earlier this year that worked when it was installed and linked to the thermostat. Now it’s winter again and we want to turn in the heating, the thermostat is not connecting to the heatlink. It won’t reconnect even though we have reset it and reset to factory conditions. The heatlink has a wired connection and heating comes on temporarily via test but cannot get it to reconnect wirelessly and it won’t come on when used normally. Reconnection tests are failing to connect with error t06. I have followed all the advice to reconnect from that code but to no avail.  Help! 

3 REPLIES 3

CristianC
Community Specialist
Community Specialist

Hey @Cherryred,

Thanks for reaching out. I'll do my best to get this resolved for you. What color is the LED on your Heat Link?

Cherryred
Community Member

Hi, I did call google last week and got it sorted but thank you very much for getting in touch. 

CristianC
Community Specialist
Community Specialist

I'm happy to hear that it got sorted. I will close this thread now. If anything comes up, feel free to open a new one.