cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 22009 Views
  • 0 replies
  • 6 kudos

Nest Learning Thermostat 3rd Gen Stopped Working

Heya, Been using my thermostat for the last 2-3 months, no issues with it. Then yesterday it went offline, it's flashing red led even though it's on its dock changing with micro USB. Keeps restarting also just saying 'restarting, be back in a bit' th...

Connor54 by • Community Member
  • 309 Views
  • 2 replies
  • 0 kudos

Unable to connect to Nest Service

As title I've not been able to connect to Nest service for a couple of days now. Never had this issue before while away at work. I'm not able to reset anything as I am away at work.

Clansman by • Community Member
  • 361 Views
  • 3 replies
  • 0 kudos

Nest gen 3 offline, even with power adapter connected

I have a nest thermostat gen 3 that is about 2 months old. It worked fine for about the first week and I started getting the offline message. If I would disconnect it and plug it in it would come back online for a day or two but then it would go offl...

karrun by • Community Member
  • 324 Views
  • 3 replies
  • 0 kudos

current capability of W1/W2 on NEST 3rd gen learning tstat?

how much current can a nest 3rd gen learning thermostat supply on W1 or W2 terminals?i need to supply 150ma to control a relay on a Dual Fuel implementation when the heat pump switches off and needs to turn on a 3 zone baseboard heating system

Dead Heatlink Replacement

HiMy heatlink has been dead since 13th Feburary and a message of "H71" on my Google thermostat. There was no power outage or blown fuse.I paid for an electrician to look at my electrics and found nothing wrong. I received an email from Google informi...

Dominic1 by • Community Member
  • 938 Views
  • 11 replies
  • 0 kudos

Resolved! Moving from Nest home to Google

Nest have just advised me that my latest Home Report will be my last one because I no longer have any Nest products in Home. I guess this is because I recently transitioned my thermostat to Google. Will I get a monthly report via Google. I hope so as...

KeithB2 by • Community Member
  • 359 Views
  • 2 replies
  • 0 kudos

Nest e learning thermostat error 160 in morning-winter

Our nest started giving an error code 160 (Y wire for cooling/ac unit) a couple of weeks ago. It ONLY shows when the heat first turns on after being down lower at night. We keep the temp at 64 at night, 67 in the morning. The error code shows after t...

kc1005 by • Community Member
  • 551 Views
  • 6 replies
  • 0 kudos

Unlisted Energy Provider - how do I set rate plan?

I upgraded from 1rst Gen to Nest E so that I could add our peak rate plan to the app. When I go into renew it only lists the big companies here in MA. Many towns in MA have their own municipal power company which in our case is years ahead of the big...

Wanting to remove a 'home' from Nest app

Hi, I have somehow added a new Home to the nest app which is not connected to anything but I can't remove it from the nest app. I get a message saying 'can't remove home - go to settings in the google home app.' I do this and it doesn't show up as a ...

to vote
Labels