08-23-2021 11:55 AM
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Original Poster: SherryD Nest
11-10-2021 04:12 AM
I am having the same problem. The thermostat is working, the app says it’s offline. The thermostat is wired to the house electrical system, so has continuous electricity, no recharge is needed. Please advise how to fix this problem.
05-13-2022 05:00 PM
It seems there is not quick fix for this problem. If you found a solution please let me know
06-27-2022 06:58 PM
I followed the guidelines for a new installation, it took about 9 tries, but finally got it to work properly. I took the front cover off the thermostat and took a picture of the QCR code attached to the back of the cover. With the app open, I was sent a temporary pin to link my Nest to the Network and my Phone. This took many tries, but it finally worked.
11-29-2021 11:23 PM
Likewise. This is now constant. I had a previous nest where this happened and the heat sink failed so I thought there may be a connection. However having had a new one installed about 4 days ago I’ve found that the problem is still present and if anything more pronounced. Whenever I go to check the thermostat it says it’s online and works for a couple of minutes before returning to being offline again. This can’t be a battery issue as it has only been out of its box 4 days. As a connected item it is sadly unusable. Are there any solutions as looking across this forum and online generally, it doesn’t seem to be an isolated occurrence?
12-16-2021 05:07 AM
Ditto. How do I fix this issue?
12-16-2021 10:13 AM
I removed the device from the wall and from the app. Then I reinstalled and it’s working fine.
04-04-2022 11:18 PM
How do you remove the app? Simply just delete it from your phone screen? Or are there settings to go through?
12-16-2021 04:41 PM
I’m thought it might be something wrong with our nest set up but when the same problem happened with a brand new device I had second thoughts.
01-03-2022 09:38 AM
I tried all the variants the APP say the thermostat is still OFFLINE and it works and says everything is fine. I don't know what to do anymore.
01-23-2022 07:38 AM
We are having the same issue. We have the Echo and Echo Dot along with IPhones. It keeps going offline on both devices, along with the apps, Alexa and Google Home Nest. It shows on the thermostat it’s online and the battery good.
Very frustrating!
04-04-2022 11:19 PM
Hi just wondering if you managed to resolve your problem and if so how did you do it.
03-07-2022 05:03 PM
Same problem here. Power level is fine. App says offline while thermostat says online.
04-04-2022 11:20 PM
Hi im having the same issue now, wondering if you managed to resolve the issue, & if so how,
Thanks.
07-31-2022 09:30 AM
03-09-2022 05:27 AM
We have the same issue. Nest is online and shows connected with the app but the Nest App says it’s off line.
04-04-2022 11:22 PM
Hi Im wondering if you managed to resolve your issue, & if so how, as I currently have the same problem.
Thanks.
03-09-2022 08:37 PM
Ditto. I am having same issue from months now. I reset the thermostat, remove it from app, set it all back up and it works for like maybe few mins and then goes offline.
I have tired almost every fix suggested online, nothing works.
Any help is appreciated.
03-14-2022 11:40 AM
Same issue....
04-01-2022 10:32 PM
Yes, same here. The app insists the nest thermostats are offline but they aren’t. I’m looking at them and they are connected to my WiFi and the connection is strong.
04-04-2022 11:23 PM
Hi wondering if you have managed to resolve your issue, as im currently having the same problem.
Thanks
04-05-2022 02:53 AM
Hi Amy
I don’t know if this will help anyone but our WiFi has an optional guest network. When this was enabled I had this problem constantly but since I’ve disabled it I haven’t had this happen. I don’t know why and I don’t even know if it’s relevant to people but I know how frustrating I found it so if it helps anyone then great.
04-02-2022 01:34 AM
I don’t know if this will help anyone but our WiFi has an optional guest network. When this was enabled I had this problem constantly but since I’ve disabled it I haven’t had this happen. I don’t know why and I don’t even know if it’s relevant to people but I know how frustrating I found it so if it helps anyone then great.
04-12-2022 05:41 AM
Same issue. And mine is hardwired so it’s not a battery issue
05-04-2022 01:14 PM
Anyone! Please!! Who does one contact to fix this!?
what is the phone number or email support!?
05-12-2022 06:13 PM
i have the same issue- wall unit is online, but the iphone app shows offline. The unit is hard wired with house electricity and no power issues. May be Google is trying to sell more newer nests to frustrated customers! Just frustrated!
05-13-2022 10:12 AM
Hi there,
i have just checked my thermostat to start the cool in the Home App and it is offline since 3 days ago. Thermostat is online and good battery. Any clue?
05-13-2022 10:18 AM
My problem has been resolved last night. Both mine and my wife's iphone Nest Apps showed Thermostat offline and the house wall unit was working just fine. Yesterday we rebooted our phones and few hours later, both apps came back online and active. Absolutely no clue as to whats going on! All good for me.
05-13-2022 10:23 AM
Weird, the thermostat shows it is disconnected from server...
05-13-2022 11:00 PM
I thought our issues were resolved completely, but not. Today afternoon about the same time as yesterday the wall unit stopped working. An A/C repair man came as he suspected the fuse inside the attic a/c unit may have to be replaced. When he just arrived, the wall unit and the apps started working again. We didn’t do anything though. I will post again if this repeats at our house. I read another post in this thread that Fomar posted on April 5. He suggested to disable guest network on wifi router. This is something to try as well.
I truly believe that Google may have done something to cause these issues suddenly to all of us….
05-14-2022 04:23 PM
Our A/C went out again today about the same time as yesterday. Now we are waiting to see if it returns to normal at the same time as yesterday…. We have 2 separate A/C units. The other unit has absolutely no problems at all.
05-17-2022 09:42 PM
Our Nest problem has been fixed. Every day for few days, in Dallas high temperature, the A/C shuts off around noon and automatically comes back on in the evening after 7pm or so. I really thought it was the Nest Thermostat causing the issues as I saw all kinds messages such no power, power from your equipment to thermostat may be off, E73 wiring report- no power to Rc wire detected and such on the thermostat itself. After getting fed up we called an A/C guy who is familiar with Nest as well and he found that the transformer on the A/C was bad. He replaced it and also the power switch to the A/C unit in the attic was bad. He replaced the transformer for $300. We had no choice, but to do it. Today is day 2 and absolutely no issues. I felt relieved and thought of sharing it, I am not sure if I got ripped off with the high charge of $300 or it was legitimate. Hope you read this message and check it out.
05-27-2022 12:13 AM
This fixed it for me after several hours of trying everything else.
https://idency.com/knowledgebase/add-thermostat-to-nest-account/
06-07-2022 07:41 AM
Solution: I ended up removing the thermostat from the app and adding the thermostat back into the app. And it finally worked
06-27-2022 06:38 PM
I'm having the same issue, has anyone found a solution? The app (Android) says offline but the thermostat itself say strong connection to wifi network.
09-08-2022 03:03 PM
I am having the same issue. I checked the Nest and everything is working fine. It shows it's connected to Wi-fi, but the app says disconnect
09-15-2022 05:28 AM
Hi Miguel707,
Thanks for reaching out here in the Google Nest Community.
I'd like to jump in here and check if you're still experiencing the issue. Have you tried logging out of the Google Home app? Also, you could restart your Nest Thermostat and your Wi-Fi router.
Let us know how it goes by replying to this thread.
Regards,
Ryan
09-15-2022 10:04 AM
Hello Ryan;
It happens from time to time. The Nest itself shows that is connected to the wifi, but the app will say it's offline.
09-21-2022 07:37 PM
Hi Miguel707,
Thanks for letting us know. To isolate the issue, could you try removing your Nest Thermostat from the app and add it again? Follow the steps below to remove your Nest Thermostat from the Google Home app:
Let us know how it goes.
Thanks,
Edward
09-27-2022 08:27 AM
Hi Miguel707,
I just wanted to check in real fast to see if you saw Edward's latest reply and to find out if you were able to figure things out. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
Jeff