NEST GEN 3 - Network W5 Error

[StefanoSS]

Hello, it won't find any networks....been like this all of a sudden for 17 days. I have tried all the troublehsooting and there's no way to contact the company all phones are not working.

[loquinn]

I am having the same thing. Tried all trouble shoot and nothing.  No way to contact support.  Still waiting on a response from my post. 

[StefanoSS]

They used to be very responsive....this is my 3rd NEST.....but frankly probably my last since they are now impossible to deal with....and they have a lot of competition so not exactly worth the hassle if this is how they are.

[loquinn]

Yes, this is ridiculous. 

[Markjosephp]

Hello folks,

I apologize for the inconvenience you are experiencing with your Nest Thermostat. I understand how frustrating it can be when something you rely on isn't working properly, and I want to do everything I can to help.

Can you please tell me more about the troubleshooting steps you have taken?

I'll look forward to your response.

Regards,
Mark

[StefanoSS]

Hello Mark,

I followed a few.....from restarting the router, to resetting the Thermostat....a few times at this point. It keeps searching and not finding any network.

Thank you

[Chelsea3]

Mark - I am experiecing the same issues.  the device is not able to connect to the wifi, resulting in the app not working.  It has been this way for several weeks.  Regarding trouble shooting, I have followed the online trouble shootting steps five times and it still isn't connecting (disconnect router and restart, reset nest device, check for wifi etc.  I am at my limits with the self trouble shooting.  Please connect me with a person to respolve or let me know if it is a software issue, let me know when the upgrade is due to be released. 

Thankyou,

Chelsea   

[zoeuvre]

Hi all,

Thanks for chiming in, Mark. 

@StefanoSS, don't give up on us yet. We'd like to further check on this. Fill out this form that is only meant for you to use, and let me know once you’re done. 

@Chelsea3, thanks for trying those steps. To check more on this, please check if the thermostat can connect to a mobile hotspot, then let us know how it goes. 

Best,

Zoe

[Chelsea3]

Hi Zoe,

I have tried connecting it to a mobile hotspot and it didnt work.

Kind regards,

Chelsea 

[StefanoSS]

Hello Zoe, I just filled it out. Thank you

[zoeuvre]

Hi everyone.

@Chelsea3, thanks for letting us know. Kindly fill out this form and let me know once you're done. 

@StefanoSS, thanks for the update. We got the form you've submitted — thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Kind regards,

Zoe 

[Chelsea3]

HI Zoe, the link to the form doesnt work.  Please resend.

[zoeuvre]

Hi Chelsea, 

Oops! Sorry for that, and thanks for letting me know. Fill out this form so we can take a closer look at it, and then let me know once you're done.

Best regards,

Zoe 

[Jenelyn_O]

Hi there,

@Chelsea3, chiming in — I just want to check if you were able to fill out the form. Please let us know once done.

I appreciate the input, Mark and Zoe.

Thanks,

Jenelyn

[StefanoSS]

Hi, I filled out the form last week and have not received any assistance. Please advise, thank you

[loquinn]

I have filled out the form a couple of days ago and haven’t heard back, but watch email. 

[Chelsea3]

Hello Jenelyn,

Form is completed, let me know when assistance will be provided.

Chelsea 

[Jenelyn_O]

Hi folks,

@Chelsea3, thanks for filling out the form. I'll hand it over to our team.

@StefanoSS and @loquinn, I'm sorry for the delay. Please bear with us, as our support will get in touch with you, as soon as they can. 

Kind regards,

Jenelyn

[Chelsea3]

Hello, I still have not received a response to my issue and it has been over a week now. 

[EdmondB]

Hello everyone, 

I’m sorry for the late response. We have already followed up on your case with our support team. Our team will give you an update via email at any time. 

Best,
Edmond

[Chelsea3]

Hello, I am still waiting for a response. 

[Markjosephp]

Hello Chelsea3,

We truly apologize if this is taking longer than expected to get resolved. I want to thank you for your patience while we work this matter out. We'll be in touch here for any updates we receive from the team. In the meantime, please keep an eye out for your email.

Regards,

Mark

[Markjosephp]

Hello again,

We're sorry if it took awhile, and we appreciate your patience with us. Let me know if you need anything from me, as I see that our team sent you an email update. Also, for any future questions or concerns, don't hesitate to give us a shout and start a new thread—we're here to help!

Regards,
Mark