Thermostat W5 error

[loquinn]

Hi, I have tried the trouble shooting and nothing seems to work. I just keep getting the w5 error. I have 2 thermostats and one is working.  Thank you 

[loquinn]

I am needing help. The number is not working to speak to someone 

[RenzJ]

Hi loquinn,

Thanks for bringing this up. We're sorry for any trouble this may have caused you. I appreciate you posting and updating us on your efforts to address your concern and find a fix. The team would like to learn more about this. Please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep us posted.

Best,

Renz

[loquinn]

Hi, completed form. I really needed this to have been working as I am going out of town on tomorrow and remotely change my thermostat. 

[Jenelyn_O]

Hi folks,

@loquinn, thanks for filling it out. We received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

I appreciate the input, Renz.

Cheers,

Jenelyn

[loquinn]

Hi. Do you know when I hear back?

[Jenelyn_O]

Hi there loquinn,

I'm sorry for the delay. I made a follow-up on your case, they'll get in touch with you, as soon as they can. Please bear with us. 

Thanks,

Jenelyn

[loquinn]

I have been been waiting 7 days. How long will it be before I hear back on what the solution is? I have filled out the form and still waiting 

[Markjosephp]

Hello everyone,

I'm barging in to make sure everything is covered here.

Thanks for the help here, Jenelyn.

@loquinn, we know that this has taken some time. Rest assured, we're not leaving you hanging. I’ve made a follow-up with our team; we'll get back to you as soon as we can.

Regards,
Mark

[Markjosephp]

Hello loquinn,

Let me know if you need anything from me, as I see that our team sent you an email update. Please check your email and continue the conversation there to complete the process. Also, for any future questions or concerns, don't hesitate to start a new thread—we're here to help!

Regards,
Mark