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Neat thermostat can’t find Wi-Fi since 2020

RVACharlie0898
Community Member

Hello

My nest has not been able to locate or connect to WiFi  since sometime around August-September 2020. I was part of a thread back then but never got the issue resolved due to a number of things. I have just been working around it. 

I have tried to reset the nest, reset the router, tried to connect to a hotspot, and enter the network manually.  The error is “w5”.  I’m on software 6.1-9. The model is 3.4. 

I appreciate any help anyone can provide. 

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