Need help to disconnect from app

[Guapowapo]

One of my Nest learning thermostats says it is already connected to a Nest App. But it does not show up on my app or anyone’s in my home. I set it up years ago. Is there a way to clear the information from the thermostat without using the app so that I can add it to my Nest app?

[David_K]

Absolutely, follow these steps:

1. On the thermostat, press it to open the quick view menu and tap the Settings cog.
2. Tap Reset.
3. Tap "Account connection" if you see that option. If you don't, tap "All Settings".
4. If you haven’t already, download the Nest app on a phone or tablet.
5. On the Nest app home screen, tap the Settings cog.
6. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
7. On the thermostat, press it to open the quick view menu and tap the Settings cog.
8. Turn the ring to select Nest app and press to open it.
9. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
10. Follow the remaining steps in the Nest app.

[EmersonB]

Hi folks,

@Guapowapo thanks for posting here in the community. How's it going with your Nest Thermostat? Were you able to do the steps shared above? If so, I'd be glad to hear from you — I'd like to make sure everything is working.

I appreciate the help, davidking.

Best,
Emerson

[EmersonB]

Hello Guapowapo,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake