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Need to replace 3rd gen Nest Thermostat

Sloopjonb
Community Member

I need to contact Google Nest Support about replacing my thermostat.  It has worked for years, but it is now continually disconnecting from my network.  It will reset and work for a few hours, then disconnect again.  I have gone through everything time and time again.  It is not my network, not the battery; it is very close to router.  No codes, nothing, just disconnects for no reason.  I am away a lot, and I need replacement, quickly, as I am going away in 10 days for 5 months.  PLEASE HELP ME NOW!!!!

1 REPLY 1

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@Sloopjonb ,

Your Google Nest Thermostat cane with a 12-Month warranty. If a Nest Pro installed it, that warranty is extended to 36-months. 
If you are outside your warranty period you simply need to purchase a new thermostat. 

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.