12-08-2022 05:50 PM
I have the older 2nd gen and people with both 3rd and 2nd gen are reporting the same issue... It seems Google didn't bother to fix this issue that seems to affect a few units on their newer models either
12-12-2022 12:00 PM
Thanks for posting ― let's get this sorted out.
A few questions:
Give these steps a try:
Keep us posted.
12-15-2022 12:53 PM
I'm checking back in. Were you able to do the steps above that Mel shared with you? I'd be glad to hear from you; we'd like to make sure everything is working.
12-16-2022 01:41 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.