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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4625 Views
  • 0 replies
  • 5 kudos

Thermostat issue

Hi, I keep getting the message on the thermostat itself saying “Thermostat is restarting, back in a bit” it then shuts off for a minute and then comes back on with the same message so is stuck in a continual cycle of trying to re-set itself. Has anyo...

DP3 by Community Member
  • 454 Views
  • 5 replies
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Help!! Trouble with wire connections

Hello I have a question regarding my current wiring. The original wiring had a green wire in the OB/w1 slot. Where does this go on the nest? I have it in the w1 slot now and the heat does not work when I turn it on. Thank you.

Joevark91 by Community Member
  • 415 Views
  • 4 replies
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Near thermostat offline

Hi! Does anyone know why my thermostat is saying it’s offline in the google home app but my actual thermostat says it’s connected to the wifi? I’m not sure what the reasoning behind this is or how to fix it. UPDATE: it says the Nest connection is off...

Morggg by Community Member
  • 479 Views
  • 5 replies
  • 0 kudos

Nest Learning Thermostat

Hi, I have 2 Nest Learning Thermostat that I bought back in 2017. I used to have them with the NEST app but since they migrated to GOOGLE. I have google home app on my iPhone but am not able to add the thermostats. Any suggestions? Thank you

Resolved! constantly loosing connection to wifi

I bought 2 thermostats so I could monitor my house and shop temperatures this winter. They are turning out to be worthless as every time I turn around I cannot connect because they have dropped the wifi connection I have reserved both stats IP addres...

Heating and cooling separate controls

I have a Honeywell CT30A1005 thermostat that controls the heater and a cooler controller model 7619A that controls the cooling system. Is there a way to wire them into a Nest Learning Thermostat?

Paul22 by Community Member
  • 311 Views
  • 3 replies
  • 0 kudos
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