Nest 3rd generation Thermostat will not connect to Wifi and wont' stay charged?

[alugo22]

I have Reset my nest many times and still can't get it to see my Wifi, and keeps getting a low battery.  I have to charge it via USB only.  I genuinely believe the unit is defective.  I like to get it replaced or repaired under warranty. It's only one year old.  Please help, this was a gift for my Father last Christmas.  

[alugo22 · Accepted solution]

Hello Mel.

I have completed the form.  thank you Angel Lugo

[Jhonleanmel]

Hi alugo22,

Thank you for your posting.

Give these steps a whirl:
 

1. Ensure that the wires are connected properly.
2. Remove the thermostat display from its base and check if any connector pins are bent.
3. If the issue persists, contact a pro installer to discuss your options.

Keep us posted.

Best,
Mel

[alugo22]

Hello Mel,

I have done the following steps in the Troubleshooting Guides and what I have found in the Nest Community.  Nothing has resolved my issue.  The Wi-Fi still does NOT connect, and all the cables are correct.  Other than buying another nest 3rd generation unit.  Is there a place where I can send my unit to be tested?   I have installed three of the same units and never had any problems with them. Please advise, Still need help.

Sincerely 

Alugo22

[Jhonleanmel]

Hi alugo22,

I'm sorry to hear that you're still having an issue with your Nest Learning Thermostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[alugo22 · Accepted solution]

Hello Mel.

I have completed the form.  thank you Angel Lugo

[Jhonleanmel · Accepted solution]

Hey there alugo22, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel