12-11-2022 05:14 PM
I have Reset my nest many times and still can't get it to see my Wifi, and keeps getting a low battery. I have to charge it via USB only. I genuinely believe the unit is defective. I like to get it replaced or repaired under warranty. It's only one year old. Please help, this was a gift for my Father last Christmas.
Answered! Go to the Recommended Answer.
12-16-2022 01:39 PM
12-16-2022 05:21 PM
Hey there alugo22,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
Also, please continue the conversation there as this thread will be locked after 24 hours.
Cheers,
Mel
12-15-2022 04:16 PM
Hi alugo22,
Thank you for your posting.
Give these steps a whirl:
Keep us posted.
Best,
Mel
12-16-2022 07:17 AM
Hello Mel,
I have done the following steps in the Troubleshooting Guides and what I have found in the Nest Community. Nothing has resolved my issue. The Wi-Fi still does NOT connect, and all the cables are correct. Other than buying another nest 3rd generation unit. Is there a place where I can send my unit to be tested? I have installed three of the same units and never had any problems with them. Please advise, Still need help.
Sincerely
Alugo22
12-16-2022 10:22 AM
Hi alugo22,
I'm sorry to hear that you're still having an issue with your Nest Learning Thermostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Mel
12-16-2022 01:39 PM
Hello Mel.
I have completed the form. thank you Angel Lugo
12-16-2022 05:21 PM
Hey there alugo22,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
Also, please continue the conversation there as this thread will be locked after 24 hours.
Cheers,
Mel