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Nest App can not add Nest Learning Thermostat (3rd Gen)

HP99
Community Member

Hi,

I installed new Learning Thermostat (3rd Gen) correctly and it is working well by manually. (10/3/2022)

And also finished WIFI connection without any problem. (checked Network status)

Installed new Nest App on my Android phone (10/3/2022)

Thermostat and my phone have connected with same WIFI name.

When I tried to add the Thermostat to Nest app, there is these error.

I tried to do everything which Google recommendations such as restart modem/wifi router, reset/restart Thermostat, restart phone, etc.

Any Help, please?

 

HP99_3-1664914519635.jpeg

1) first error code : TD013 (4.8)

HP99_1-1664914257668.jpeg

 

2) after reset/restart Thermostat, Error: TD024 (4.8)

HP99_0-1664913727119.jpeg

 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

This error with the install process not being able to contact an existing Google Nest product gets reported constantly in this forum. Some customers report they were able to complete the install by temporarily turning off all of their other Google Nest devices during the install process, in order to avoid the "connecting to the assisting Nest product" error.

 

View Recommended Answer in original post

7 REPLIES 7

Whemi65
Community Member

I have a iPhone and I’m having the exact same problems as you are. Identical and I cannot figure out why it’s not connecting to the app.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@HP99, I'm glad to hear that you were able to figure it out. Please observe it for now and let us know if anything comes up.

 

@annexus and Whemi65, if you haven't yet, you could follow the steps below to add a new home structure on the Nest app:

 

  1. At the top-left corner of the app home screen, tap Menu Arrow pointing down.
  2. Next, at the top-right corner, tap Add Plus icon.
  3. Tap Continue.
  4. Give your home a name and then tap Next.
  5. Enter your new home's address and then tap Next when you're finished.
  6. Choose if you want to use your phone’s location to help with Home/Away Assist for your new home.

 If you have a non-migrated account, you’ll be asked if you want to invite other people to share access to your new home. If you don't, you can always invite them later.

Once you’ve finished adding your new home to the app, you can add Nest products to it.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi folks

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

 

MplsCustomer
Bronze
Bronze

This error with the install process not being able to contact an existing Google Nest product gets reported constantly in this forum. Some customers report they were able to complete the install by temporarily turning off all of their other Google Nest devices during the install process, in order to avoid the "connecting to the assisting Nest product" error.

 

HP99
Community Member

Yes, it works.

My solution was that I made a new home in Google Home app and add the thermostat to the new home in Nest app. When you made a new home in Google Home app, you can see the new home in Nest app automatically.

Thanks

annexus
Community Member

How do you add a new Home?