Nest App shows thermostat off line after power is restored

[JimTucker]

With power restored after an outage the Nest app is showing the thermostat off line.  The modem and router show they are connected in the providers app and the providers app shows the Nest Thermostat is connected to the router.  I have made sure the Nest app is updated and the thermostat is wired to the C terminal to ensure the battery is powered when power is on.  With all this I'm still getting the off line message on the Nest app.  This is the second time in a row after power loss that this has happened.  The Nest app reconnected after 12+ hours after power was restored the first time it happened.  Any solutions or advice?

[CBFox]

If you haven't already, I would try rebooting both the Nest and your router.  For the Nest, this may depend on which model you have.  See https://support.google.com/googlenest/answer/9247296?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Crese... and  https://support.google.com/googlenest/answer/9247296   .  For your router, unplug, wait 15 seconds for the capacitors to drain, replug.  (Actually, I'd do the router first and see if that works, as there's no danger of it erasing settings or anything like that.)

[Jake]

Hey there,

Thank you so much CBFox for the helpful reply.

I wanted to check in and see if you managed to see CBFox's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake