Nest E, 1st gen works intermittently after update 6.2-27 with error code e195

[sonylisa]

My Nest E, 1st gen works intermittently after update 6.2-27 with error code e195. We have did all the trouble shooting for it and still no change. It started acting funny soon after update and now completely horrible. Do you know anything else to try?

Troubleshoot we’ve tried:

Check wiring, check float switch, check drip pan, check breaker switch, reset it, restart it. 

[EdwardT]

Hi sonylisa,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I see that you've already tried some steps to resolve this. I'd love to know more about what's happening and I have a few questions:

• How is your Nest Thermostat wired?
• Is it usually hot when the issue started?
• Have you checked the fuse of your HVAC?

You can also try to use a volt meter if there is power on your R wire.

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi sonylisa,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi sonylisa,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[sonylisa]

I finally figured it out. I took a wet vac and hooked up outside to drain pipe and I guess it was clogged a little bit. The wet vac sucked out some gross looking particles and AC has been working awesome. 

[EdwardT]

Hi sonylisa,

Thanks for the update! I'm glad to hear that you were able to find what's causing the issue. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi sonylisa,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward