Nest E Thermostat Stuck at Continue Setup

[JennNOLA]

I purchased a home with a Google nest e  Thermostat. I did a factory reset after trying several other steps to setup, and now I cannot even use the thermostat in manual mode. help!

[jenniffert]

Hi JennNOLA,

Thanks for reaching out here in the community! I'm sorry to hear that your Nest Thermostat E is stuck at 'Continue Setup.' I understand how inconvenient it is, especially since after trying multiple setup steps, you're now unable to use it in manual mode. I'd be happy to help!

To better assist you, I'd like to ask the following:

• Could you please share a picture of the error message? This will help me determine your current stage in the setup process.

In the meantime, you may attempt to perform a hard reset to determine if the display can then continue with the setup process.

Please keep me posted.

Best regards,

Jenniffer