Nest E thermostat /nest thermostat sensor setup loop

[Kmoore222]

I’m in the setup loop :

Hi all,  

I have a Nest Thermostat E that I’ve been using for several months. I purchased a temperature sensor for my upstairs bedroom, so I can get the temperature readings that I need when I’m in my room.

When I try to install the Nest Temperature Sensor, it tells me I need to set it up in the Nest App and directs me to add my Thermostat. When I try to add the Thermostat to the Nest app, it sends me back to the Home app.

I double checked my Amazon receipt - it definitely claims my thermostat is a Nest E Pro. It even recommended this specific temperature sensor. I’m using the same email account for both the nest app and the google home app. 
How do I get out of this loop?

 Thanks!

[Kmoore222]

@Patrick_Caezza- I I read one of your previous responses. From what I have read, everyone says Nest E is compatible with Nest Temp sensors. You are saying that is incorrect, yes? If so, does the Nest E have a compatible temperature sensor? They are sold on Amazon as a package deal.

[Patrick_Caezza]

@Kmoore222 

The only time I can remember saying the Nest THermsotat E was incompatible with the Nest Temperature sensor was when I talked about the UK/Europe version.

The Google Nest THermostat is also not compatible with them.

You'll know if you have an E by it being all white, a white frosted display.

If you have to set up your thermostat in the Google Home App, then you have the Google Nest Thermostat, which isn't compatible.

[Kmoore222]

@Patrick_Caezza this is good news then. From what I can tell, I have a non UK/Europe version of the Nest E. But, now I still can’t connect it to my temperature sensor. Is there a difference between the Nest E and the Nest E Pro where the temperature sensor compatibility is concerned?

 My setup puts me in an endless loop between the Nest app and Google home app.

 Thanks!

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the help, @Patrick_Caezza.

@Kmoore222. the Nest Temperature Sensor is currently compatible with thermostats designed for use in one of the following countries:

• United States
• Canada
• Mexico

As long as you purchase a compatible thermostat from a retailer in one of the countries listed above, it should work with the sensor. To clarify, which type of Nest Thermostat E did you have?

I'll look forward to your response.

Regards,

Mark

[Kmoore222]

Hi Mark,

I purchased it on Amazon and it claimed to be the T4001ES but it arrived as the one with the mirror finish. I think it was probably mis-labeled. I’ve asked for a refund so I can get the “real” Nest E. Am I correct in assuming the one with the mirror finish is not compatible?

 Thanks!

[Patrick_Caezza]

@Kmoore222 

You are correct. The one you received is the Google Nest Thermostat which is a basic thermostat that doesn't support the temperature sensors

[Markjosephp]

Hello there,

Thanks for the continued support here. @Patrick_Caezza.

@Kmoore222, thanks for clarifying. I wanted to ensure that everything was covered here. If there’s anything else I can help you with, please let me know.

Regards,

Mark

[Markjosephp]

Hi Kmoore222,

I'm checking back in — how's it going? Still need our help?

Best,
Mark

[Kmoore222]

I’m good thanks!

[Jenelyn_O]

Hi there,

Thanks for keeping us in the loop. I'm glad that it seems like the issue is now resolved. Please let us know if you have further questions or concerns. Otherwise, I'll be locking this thread after 24 hours. 

I appreciate your help, Mark.

Thanks,
Jenelyn