Thanks for reaching out. I'd love to know more about this. Could you share the model of your Honeywell thermostat? Also, please share a photo of your current thermostat so we could investigate further.
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.