Nest Gen 1-2 discontinuation

[rickthebeerman]

It is ridiculous to disable perfectly good devices in order to upsell to newer devices. I have 2 homes, each with a gen 2 thermostat that both work fine. I DO NOT want to integrate with other google home crap; I just want to be able to monitor my 2 homes for temperature. Sonos tried this same program in 2020 and due to overwhelming negative feedback managed to quickly create a simple S1 controller for the older devices I spent thousands on. (Which all still work wonderfully, by the way!)

Google: Create a standalone Nest Thermostat app for the gen 1 & gen 2. I will buy new thermostats when my current ones die. 

[DoctorJ]

I guess we have no recourse. No phone number, no email, no name of someone to contact. The notice seems a bit ambiguous wrt whether remote access is discontinued, but I’ll bet it is. This is costing me $1 k. 

[JamesGMitchell]

I am not sure what others are deciding to do about this atrocious withdrawal of support for Nest Gen 1 & 2 thermostats, but I am hopping mad.  As an early adopter, I helped Nest to have the market penetration it has.

If this does not change, I will do the following on all my devices:  I will no longer make Chrome the default browser; I will stop using gmail; I will stop using Google Home for anything. In addition, I will buy new thermostats that do allow control over the net, but they will not be Google products. I will not buy any more Google products, period.  There are lots of choices out there.

If enough of us take these actions, the loss to Google in revenue from advertising and the sale of smart home devices will, I believe, cost the company way more than finding a simple way to support the Gen 1 and 2 devices.  I don't know if they are doing something illegal here or just being stupid.  If a class action suit is filed, I will happily jump on it.

Think hard, Google, about abandoning your loyal customers. The unintended consequences will cost you dearly.

Sincerely,

James G. Mitchell, PhD, 

50-year Computer Scientist.