03-28-2023 10:42 AM
Best Gen 3 has just stopped connecting to Wi-Fi. It can see the networks available but won’t connect to them. All other devices connect successfully to the networks. I have carried a network reset and full reset but to no effect.
03-29-2023 07:52 AM
I have tried all these recommendations and followed the advice on the Nest website with no progress. The Nest Gen3 thermostat is still not connecting to the Wi-Fi. It sees the Wi-Fi but the connection always fails. All my other devices are working fine.
03-29-2023 07:53 AM
Any advice is very welcome
04-06-2023 10:36 AM
Hello folks,
I wanted to stop by and see how I could help.
Thanks for your help here with the steps, Rachel.
@Hainsworp, I'm sorry to hear you're having issues reconnecting your Nest Thermostat to your Wi-Fi network. Let's sort this out.
Please let me know if that helps or if the issue still persists.
Regards,
Mark
04-06-2023 11:03 AM
Hi Mark, thanks for trying to help. The power is showing at 3.908V. Should I still charge it using the micro USB charger.
04-06-2023 11:07 AM
The Nest says it can’t find a network “your network may be hidden or too far away”. But all my other devices pick up the network without a problem. I also haven’t moved the Thermostat. It just stopped picking up the Network.
04-07-2023 05:04 AM
Hi Hainsworp,
Thanks for letting me know. It appears that the power is not causing it to connect to your Wi-Fi. Let's give these steps a whirl:
Let me know if that works.
Best,
Mark
04-10-2023 11:05 AM
Hi there,
Checking in — were you able to try the troubleshooting steps above? Let us know how it goes.
I appreciate your help, Mark.
Thanks,
Jenelyn
04-11-2023 02:02 AM
Hi Jenelyn, I did follow the recommendations. Unfortunately no luck.
Paul
04-11-2023 03:15 PM
Hello there,
Great troubleshooting so far, @Hainsworp. You can also give these steps a try:
Keep us posted.
Regards,
Mark
04-15-2023 09:34 AM
Hello Hainsworp,
I'm checking back in — how's it going? Still need our help?
Regards,
Mark
04-16-2023 08:16 AM
Hi Mark, Unfortunately the troubleshooting hasn't worked. I managed to reach the Google Nest helpdesk. Their customer agent was very responsive and walked me through a number of tests including the ones that you outlined. In the end we concluded that it was likely that the wifi chip had stopped working. I am therefore replacing the device. Apparently it could be linked to the device being located close to a mobile phone and I have been advised to locate the next 4M away from other devices.
04-17-2023 04:13 PM
Hey Hainsworp,
Thanks for keeping us in the loop. I'm glad that it seems all sorted out. Once you have your replacement you can remove your old thermostat that is associated with your account to add the new one. If you run into trouble connecting to an assisting device, you can visit this support article to check for some troubleshooting steps.
Best,
Jenelyn
04-20-2023 04:18 PM
Hi there,
I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Jenelyn
04-22-2023 06:58 AM
Hi Hainsworp,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
Best,
Princess
04-11-2023 02:01 AM
Hi Mark, thanks for persevering and sorry for the delay. I was away for the Easter weekend. Unfortunately, it hasn’t worked.
Paul