10-13-2021 12:58 PM
My Nest Heat link module is dead.
Power is being supplied and has been checked at 240V, no breakers tripped no fuses blown.
The Heat link led is not lit and of course this means the thermostat is not working so no hot water or central heating.
Can I ask you how do I organise a replacement under warranty asap?
Answered! Go to the Recommended Answer.
11-11-2021 01:33 PM
Hi Christian
Thanks and yes, Heat Link replacement was received after 5 days, installed and works fine.
10-13-2021 05:38 PM
Easiest way is to ring Nest
10-14-2021 01:53 AM
Many thanks but in the meantime I found the Warranty claim form and have submitted one. Hope that works
10-15-2021 03:38 AM
That's up to you, but a phone call will normally get the replacement to you within 24hrs, I will be interested to see how long that way take.
11-11-2021 05:13 AM
Hello again. Just checking in. How's it going with your Heat Link?
11-11-2021 01:33 PM
Hi Christian
Thanks and yes, Heat Link replacement was received after 5 days, installed and works fine.
12-01-2021 05:24 AM
Awesome. I'm glad to hear that. If anything comes up, let me know.
12-06-2021 09:53 AM
Hi. Since the situation has been resolved and there have been no further replies I will go ahead and lock this thread.
If anything else come up that you need assistance with, make sure to reach out on any of our support channels.
Best regards,
AlexD.
11-09-2021 05:01 AM
Hey @jonalderman,
I'm sorry for the late reply. Did you manage to get your Heat Link replaced? Let me know if I can help.