Nest Heatlink No Longer Functioning

[JamesEaston]

Google Support

My Heatlink is no longer functioning. I have followed the advised steps posted in the community links however the HeatLink no longer lights up or responds to reset protocol.

The Heatlink is receiving power and the boiler is functioning fine from same source. The Heatlink and Nest thermostat have been in place for less than two years.

Please advise next steps?

[Kashnaru]

Same issue here but Google has not been responding to any asks for help, trying to solve this for over a month now. 

[Vladut]

Re: Gen3 HeatLink failed

Thank you for all the information. 

I'd like to investigate this further. Please fill out this form so we can gather your details securely, and let us know here once you've done it https://bit.ly/3oVDg4g . Make sure to include the display serial starting with 09A, the email associated with your Nest account and your full post address. Also make sure to include your username in the Social handle field so we can identify the form you submitted. 

[AlexD]

Hi @JamesEaston . 

I wanted to check in,

Did you get the chance to fill out the form my colleague suggested? Make sure to let us know once you do here. 

[JamesEaston]

Hi Alex, yes I completed the form and submitted.

[AlexD]

Thanks for letting me know @JamesEaston . 

Me or one of my colleagues will soon be in touch with you over email. Keep an eye on your inbox.