Nest Home/Away Assist thinks my phone isn’t home

[Ty2120]

Hey, I’ve checked both my nest app and google home app and have the address set to my current address, however the home/away assist is constantly saying my phone is not home, when I am. This is causing the furnace to go into away/eco mode when I am home. Any other suggestions?

I did recently move, however I did do a factory reset on my nest thermostat and re-installed and set it up at the new address. 

Thanks!

[Rexa]

Same! Going on year 2 of this issue 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[danb]

Hard to say because I've tried switching to allow Google Home to do the presence detection, though Google Home isn't feature complete and doesn't have the history of home/away events to check against. The hybrid state of Nest/Google apps is a pain. 

[lhaselh1]

Yes - if you've taken over the Nest company then make it all ONE app! This is common sense. WiFi is always a bit tricky, why seemingly attempt to make the situation even worse by having features in a hybrid Nest/Google Home app system. Ridiculous

[wood]

Same issue here but my install is simpler.   Just a Nest camera.  Home/Away (non)Assist 100% unreliable.

[ajenkins91]

This has been such a pain and waste of time. Do I edit in Google? My Nest app. doesn't have the options I need to get my schedule to show on my desktop where I can actually see what's going on. Why is this so difficult???