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Nest Home/Away Assist thinks my phone isn’t home

Community Member

Hey, I’ve checked both my nest app and google home app and have the address set to my current address, however the home/away assist is constantly saying my phone is not home, when I am. This is causing the furnace to go into away/eco mode when I am home. Any other suggestions?


I did recently move, however I did do a factory reset on my nest thermostat and re-installed and set it up at the new address. 



Community Member

Same! Going on year 2 of this issue 

Community Specialist
Community Specialist

Hey all,


Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,

Community Member

Hard to say because I've tried switching to allow Google Home to do the presence detection, though Google Home isn't feature complete and doesn't have the history of home/away events to check against. The hybrid state of Nest/Google apps is a pain. 

Community Member

Yes - if you've taken over the Nest company then make it all ONE app! This is common sense. WiFi is always a bit tricky, why seemingly attempt to make the situation even worse by having features in a hybrid Nest/Google Home app system. Ridiculous

Community Member

Same issue here but my install is simpler.   Just a Nest camera.  Home/Away (non)Assist 100% unreliable.

Community Member

This has been such a pain and waste of time. Do I edit in Google? My Nest app. doesn't have the options I need to get my schedule to show on my desktop where I can actually see what's going on. Why is this so difficult???