Nest Install issues

[Ymann]

Hello,

I've gone through the Nest setup process several times and I always get a "Unable to communicate with Google" after I connect my thermostat to wifi. It tells me to restart the process, Is there anyway to fix this issue?

[EdwardT]

Hi Ymann,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Thermostat. I'd love to know more about this. What type of Nest Thermostat do you have? Also, to isolate the issue, could you try rebooting both your Nest Thermostat and your router?

Thanks,

Edward

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Edward.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie