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Nest thermostat

3ree
Community Member

I have a neat system worked great have two thermostat one upstairs works fine one downstairs that is offline but my heating is on so can’t use it and have to control heating from the boiler by turning it on and off have reset it and still the same I don’t no what to do with it 

4 REPLIES 4

Hoolio
Community Member

I have the same exact issue. All I can do is to keep restarting it. I already tried software update. And the network shows no issues 

Jake
Community Specialist
Community Specialist

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps for when the device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

EdwardT
Community Specialist
Community Specialist

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward