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Need help with my nest thermostat

Mike6080
Community Member

Hello my My nest thermostat stopped working with my phone I try to connect I couldn’t then I get a message saying failed to connect see nest.com/w-2

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. If you are seeing a W2 error on your device, your Wi-Fi router may have security settings enabled that prevent your Nest thermostat from connecting. Here is an article with some troubleshooting steps that could help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

EdwardT
Community Specialist
Community Specialist

Hi Mike6080,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Mike6080,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward