07-04-2023 11:03 AM
@Markjosephp First wrote about this in May. Missed your reply in June, and the thread was subsequently closed. The problem has persisted with the device continuously going offline, and sometimes with a blank screen that will not awaken. Should this device be replaced? This has been extremely frustrating...
07-08-2023 03:14 PM
Hello Vetter91,
Thanks for reaching out. I'm sorry to hear the issue still persists. Let's sort this out.
Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.
Best,
Mark
07-11-2023 07:39 PM
Hi Vetter91,
Thanks for completing the form; we have received it. Soon, a member of our higher tier of support will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.
Regards,
Mark