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Nest Learning Thermostat V3 , Nest account and adding it to Google Home Assistent fails

Kato
Community Member

Hiya,

So today i bought, received and connected a Nest Learning Thermostat V3 and I will from now on shorten this one to NLT3. So it works standalone and wireless on its stand. That's not the issue. During installation I needed to link it up with Nest. So I did through "login with google"  Never had a Nest account, never needed one until today. But hey "login with google" sounded just about right.

So now I wanted to add it to Google Home because I have 6 Google  devices ranging from hubs to minis , a house full of HUE, a Harmony Remote, an Ikea Speaker, a Marantz, a Nvidia Shield, an Apple TV, Twinkly Xmas Tree Lights and even some Chinese wifi airfreshner all communicating through Google Home like the best of buddies . 

And here is where the weirdness starts. Adding the NLT3 to Google home should go through "works with google" and so I do and I select Nest. Then I get directed to the Nest login screen.  When I Log in with Google it gets reverted back to a Nest login and password I don't have, never made and never was alerted about. Putting in my google credentials is not working eg. "wrong email/password". Then asking for some magic lost password to be send to my google account mail does nothing. And so I am running in circles. While adding any of my other google home stuff was done in 3 seconds this is going for a day now and no solution to be found.

So.. Help, I guess 😉

 

2 Recommended AnswerS

Kato
Community Member

Just to clarify some extra info. I can control it through the separate Nest app on both Android and IOS  without a problem but for the life of me I can’t get it connected or added to Google Home for easy accessibility , voice control or any other thing I can do with all my other smart stuff through Google Home

View Recommended Answer in original post

Kato
Community Member

I got it connected and working.

 

Couldn't sleep and was annoyed, went outside for a smoke, yelled at my neighbours cat and kicked some fallen leaves on the way back in. And then read some more and finally read somewhere  (lost in the mayhem of tabs) something weird about creating a second "dummy" home in the Nest App.. So I gave it shot.  I'll explain the steps I took as clear as I can.

 

  1. Open your Nest App
  2. Click Hamburger Menu on Top Left
  3. Choose the + sign on the Top Right
  4. Create a new home. I called it TestHome
  5. Close Nest App
  6. Now open Google Home App where you see your name of your home on top in the center of your screen now underlined meaning there is a second home
  7. Choose your TestHome and delete it within the Google Home settings of this TestHome
  8. Let magic take it's course and lo and behold a thermostat icon has appeared after refreshing your initial active home. Now ready to use it from within Google Home or with your voice through whatever Google Assistent device you are using.

Good Luck!

 

View Recommended Answer in original post

10 REPLIES 10

Michele3
Community Member

I am having exactly same problem!!

been trying fix all

evening as only set up today!

I will follow your replies fingers crossed get sorted!! 

Kato
Community Member

Just to clarify some extra info. I can control it through the separate Nest app on both Android and IOS  without a problem but for the life of me I can’t get it connected or added to Google Home for easy accessibility , voice control or any other thing I can do with all my other smart stuff through Google Home

Kato
Community Member

I got it connected and working.

 

Couldn't sleep and was annoyed, went outside for a smoke, yelled at my neighbours cat and kicked some fallen leaves on the way back in. And then read some more and finally read somewhere  (lost in the mayhem of tabs) something weird about creating a second "dummy" home in the Nest App.. So I gave it shot.  I'll explain the steps I took as clear as I can.

 

  1. Open your Nest App
  2. Click Hamburger Menu on Top Left
  3. Choose the + sign on the Top Right
  4. Create a new home. I called it TestHome
  5. Close Nest App
  6. Now open Google Home App where you see your name of your home on top in the center of your screen now underlined meaning there is a second home
  7. Choose your TestHome and delete it within the Google Home settings of this TestHome
  8. Let magic take it's course and lo and behold a thermostat icon has appeared after refreshing your initial active home. Now ready to use it from within Google Home or with your voice through whatever Google Assistent device you are using.

Good Luck!

 

Michele3
Community Member

Thank you so much it worked!!!!!!

I just can’t work out how ask Google turn hot water on 🙈.  (Only heating up or down). Never had a device like this  before so maybe I’m not saying right command!! 

Kato
Community Member

Happy it works for you 😁👍

 

…about the voice commands for water I don’t know. Using a Grohe Red in the Kitchen and thermostatic valves in the shower so we have no need for voice driven water temps. Although I have read around that there are no voice commands for water on the Nest.  But then again I did not research that part. 

Michele3
Community Member

Thanks for your help much appreciated 

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I wanted to ensure that everything was covered here.


@Kato, Thanks for posting and for keeping us in the loop on what you've done to have your concern rectified.

 

@Michele3, I'm glad that the steps shared by Kato helped you as well. 

 

Please let us know if you have any other questions or concerns.

 

Best regards,

Mark

Hi all,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

Kato
Community Member

Hiya Mark,

I'm good. It works flawlessly now. No other questions or concerns from me..

Markjosephp
Community Specialist
Community Specialist

Hello Kato,

Awesome! Thanks for updating us, and I'm glad that it's been working already — Hats off to you!

So I'll lock this thread after 24 hours. If you have any other concerns or questions, please feel free to create a new post.

Best regards,

Mark