Nest Learning Thermostat V3

[Prawn]

Yesterday I had a new EE fast fibre system fitted and the Nest will not connect to it  😞

Having tried EVERYTHING possible, including resetting back to factory settings, from the Troubleshooting suggestions site, I have now run out of options on how to get the Nest online again. Can anyone help please?

All other WiFi enabled items work with the new system,  just not the Nest Learning Thermostat V3!!

[zoeuvre · Accepted solution]

Hi Prawn, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.

A few questions: Do you see any message or code on the Nest Learning Thermostat's Settings > Network? How far away is the thermostat from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat? Can your other devices find your Wi-Fi network name (SSID)? Also, are you trying to connect to the 2.4 GHz or the 5 GHz network?

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 
 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan