Nest Learning Thermostat Will Not Connect to WiFi

[Matthew23]

Google experts,

I have three zones and installed a google learning thermostat on all of them successfully about 3 months ago.  All successfully being controlled from the NEST app.  Yesterday one of them stopped working after the heat pump it was connected to tripped a power supply breaker.  I noticed the problem because the thermostat was "offline" on the nest app.  After I reset the breaker I was able to get the thermostat back into controling the system and temperature ok, but have not been able to get it to connect to wifi and therefore the next app.  I have tried resetting multiple times. Including three times "reset back to factory settings".  I've deleted the product from the nest app and tried reinstalling after the reset twice and still no luck.  I thought that maybe it was a rechargable battery thing so I let it work and control the temp all night hoping for it to charge back up. and tried all the above again and still no luck.  I even typed into it the wifi name and still it will not connect.  Please Help or send me a new one this thing might be broken.

Matt

[pinkrabbit]

I'm experiencing the same and I'm feeling a lot of frustration.

Suddenly my learning thermostat (3rd gen) can't even find the wi-fi network (it displays a message like "your network is hidden or is too far").

I've followed this troubleshooter https://widgets.nest.com/nest-thermostat-troubleshooter/ but I still have the issue.

My personal suggestion is to contact twitter's support "googlenesthelp". I did the same and they replied to me (but I'm still waiting for a resolution). 

[zoeuvre]

Hi folks, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

A few questions: Do you see any message or code on your Nest Learning Thermostat's Settings > Network? How far away is the thermostat from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat? Also, are you trying to connect to the 2.4 GHz or the 5 GHz network?

I'll look forward to your responses. 

Best,

Zoe

[Matthew23]

Thankyou. It’s important to know that it worked just fine upon installation for about two months. Now it won’t connect at all. Just wants to keep resetting. And seems to have an issue charging.   The only error message is  for help go to best.com/m15 and cannot connect.  It’s a 2.4 ghz.  And no to all the questions about monitors etc.  

[zoeuvre]

Hi everyone, 

@Matthew23, thanks for the follow-up information. The pairing process may seem complete once you've set up the Wi-Fi connection and Thread, and added the thermostat to the account. However, you have to finish the setup in the Nest app. Please perform the following steps:

1. Once the you pair the thermostat, choose a mode like Eco, Heat, Cool.
2. Go back to the Nest app, and the app will show a circle with an exclamation mark on the Nest thermostat.
3. Tap the exclamation mark and continue the thermostat configuration in the app. There's no need for you to choose Reset Device on the thermostat.

@pinkrabbit, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

Let us know how that works.

Regards,

Zoe

[pinkrabbit]

At the end I had to replace my nest thermostat 3rd gen unit, it was faulty.

I’ve just received the new one and it’s perfectly connecting to Wi-Fi now. Thanks for taking care tho, appreciate it.

[Jenelyn_O]

Hi everyone,

@pinkrabbit, happy to hear that! I appreciate the gesture. Please feel free to message us if anything comes up, as we'll be willing to assist you. 

@Matthew23, were you able to try the troubleshooting steps provided by Zoe above? Please let us know if that works.

I appreciate the help, Zoe.

Thanks,

Jenelyn

[Jenelyn_O]

Hi Matthew23,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hey Matthew23,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

jenelyn