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Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 16159 Views
  • 0 replies
  • 6 kudos

Nest 3rd Gen - Hot water without internet?

Hi All,I fitted my Nest 3rd Gen thermostat about a year ago and all seems good.One thing I would like to know is should the hot water (water tank) scheduling still work if internet access is unavailable?So a few weeks back I woke up to find the inter...

Gonch1980 by Community Member
  • 2276 Views
  • 5 replies
  • 0 kudos

Google Nest E stuck on black screen with with update logo

Hi there, I have seen many threads that were already closed but my Nest E thermostat is stuck on the black screen, we’ve tried already all recommended trouble shooting. Let the battery die down over night, put it into the PC with USB cable, attempted...

jlsm11 by Community Member
  • 1359 Views
  • 6 replies
  • 1 kudos

Nest thermostat alerts

I need an alert when there is a power outage and my furnace will not be able to run. I have a UPS on my internet so WiFi will be available.A push notice at the safety temp may be too late if my UPS has already run out. I can't afford to let my pipes ...

GaryH4116 by Community Member
  • 1138 Views
  • 4 replies
  • 1 kudos

Thermostat wiring Help

 The top picture with labeled wires is coming straight out of HVAC system and then into the old thermostat converter box, with only red/white/green/blue (no yellow) exiting. I idiotically didn’t take a pic of the old wiring, but I know there was a ju...

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Nest changing by itself. From 50 to 90 its got a mind of its own

HelloOur Nest keeps changing on its own randomly. It will drop to 50 or change to 89 or 90. We have spent weeks with Google Tech support chat who after being escalated over and over say, we have run out of options, please feel free to buy a new produ...

AServos by Community Member
  • 1112 Views
  • 5 replies
  • 0 kudos

Nest temp sensor is associated with another account

I removed the temperature sensors from my old nest account and then deleted the account. In trying to add them to my new google account for nest I get the error that the temp sensors are still associated with my old account. please help as I have 4 o...

opiley by Community Member
  • 10073 Views
  • 9 replies
  • 3 kudos

Nest Heat Link is dead

Was working fine now it appears to be dead - it has power but no light - tried a 30 second rest but still dead, and the thermostat will not connect

CJH by Community Member
  • 1339 Views
  • 6 replies
  • 0 kudos

e79 common wire connected but no power

I'm getting e79 error which is indicating no power detected on common wire, however multimeter measurements show 26v from Red -> Common so power seems ok. Any ideas how to debug further?

alan19 by Community Member
  • 1709 Views
  • 3 replies
  • 0 kudos

Nest Thermostats

I am trying to enter the key code into my nest app on my iPhone but whilst in the app my iPhone keyboard will not let me type a hyphen, which is in the code. The gentleman a spoke to on the helpline could not help. Apple could not either and say it i...

Mopsym by Community Member
  • 645 Views
  • 3 replies
  • 0 kudos