Nest Learning Thermostat is frozen

[AncherVert]

We just recently moved to a new house (3 months ago) with Nest Thermostat already set up for us. We’re now facing an issue because the display is just plain black, with a small blinking green light. I already did my research and it said that it might just be an update but I timed it’s been like this for quite a while, almost an hour. I have tried to press and hold the display for 10 secs until the screen turns off but the screen was off already so I dont think that fixed it. A solution is greatly appreciated. Thank you 

[Frustratedddd]

Try pressing and holding the display until the house comes on, [do not  release] if the house does not show, you have more of an issue.

[edward8810]

Hi, I got a same problem. In beginning is green light , but after a day become a red and still can't pop up anything. May I just use a usb plug to recharge?

[MelbaDT]

Hey folks, 

Thanks for your suggestion, Frustratedddd. 

AncherVert, how's your thermostat now? Have you tried manually restarting it by following Frustratedddd's suggestion above?

edward8810, yes you can do that it you have the Nest Learning Thermostat or the Nest Thermostat E. You may refer to this link for more information: https://bit.ly/35FLzK6

Best, 

Melba

[MelbaDT]

Hey folks, 

Checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba