01-09-2023 05:48 AM
I just purchased a new place. It has a Navien heat system. There are 2 Nest thermostats already installed. One is working and the other is blank. I have linked it to my Nest app on my phone. Added it to my WiFi. Set temperature at 65 but it has not reached the temperature in the 4 days I have owned it. Any suggestions or idea about the issue with the thermostat?
01-16-2023 09:58 PM
Hey NisaR21,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What other strange symptoms have you experienced since the problem started? When was the last maintenance check for your HVAC system? Does the issue happen on heating only, cooling only, or both? How is your Nest Thermostat wired? Also, what country are you located in?
Looking forward to your response.
Thanks,
Archie
01-26-2023 04:05 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
01-31-2023 02:08 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie