Nest thermostat set up won’t complete.

[Pjenjen]

The thermostat connects to my phone via bluetooth, but I get a “something went wrong” message. I have five Nest thermostats and only two would get through the setup procedure (with a lot of fuss). Wifi signal at this location is very good. I tried turning off possible sources of interference. What do you suggest?

[aatienza]

Hey Pjenjen,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? Can your other devices find your Wi-Fi network name (SSID)? Do you only have one Wi-Fi network, or are there others? Are you trying to connect to the 2.4 GHz or the 5 GHz network? Also, how far away is the thermostat from the router?

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie