Nest Learning Thermostat the fan works but it isn’t blowing cold air

[CK2]

I replaced my old thermostat with the nest Learning thermostat, the fan runs but the compressor doesn’t kick on. I put the old one back on, I got cold air. Hired an electrician to come install the thermostat, fan works compressor doesn’t kick on. I have been waiting all day for customer support, crickets are all I hear. I have spent a bundle and don’t have cold air. 

[CK2]

And the heat isn’t working either. I had a slightly older nest is my last house and it worked fine.

[Jake]

Hey CK2,

I wanted to follow up and see I could be of any help. Sorry to hear about the trouble you are having. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey CK2,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba