08-23-2022 07:33 PM
I replaced my old thermostat with the nest Learning thermostat, the fan runs but the compressor doesn’t kick on. I put the old one back on, I got cold air. Hired an electrician to come install the thermostat, fan works compressor doesn’t kick on. I have been waiting all day for customer support, crickets are all I hear. I have spent a bundle and don’t have cold air.
08-23-2022 07:45 PM
And the heat isn’t working either. I had a slightly older nest is my last house and it worked fine.
08-30-2022 12:03 PM
Hey CK2,
I wanted to follow up and see I could be of any help. Sorry to hear about the trouble you are having. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
09-02-2022 10:25 AM
Hey CK2,
I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
09-04-2022 05:24 AM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Melba