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Nest Learning Thermostat

MrJBStanton
Community Member

‎04-12-2023 11:09 AM

Since my previous thread was closed and I still haven't been contacted, I'm starting a new one.  My case is ID 8-1294000034264.  I've reset the thermostat to full factory reset but it doesn't find ANY wifi networks.  This is under warranty and I need a new one.  How can I get some help and actually have someone contact me.

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Markjosephp
Community Specialist
Community Specialist

‎04-12-2023 12:08 PM

Hello MrJBStanton,

Thank you for bringing this up, and I'm sorry if it's taking longer for you to get a response.

I made a follow-up with the team, so you should expect an email within this day. So please check your email from time to time, and I'll leave this thread open until you get assistance.

Keep me posted on how it goes.

 

Best regards,

Mark

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MrJBStanton
Community Member

‎04-12-2023 12:25 PM

I just spoke to someone and I should get an email with the replacement directions soon.

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Markjosephp
Community Specialist
Community Specialist
In response to MrJBStanton

‎04-12-2023 12:44 PM

Hi there,

 

Sounds great! Thanks for the update, MrJBStanton. I'm glad to hear it was sorted out. It looks like we can mark this one as complete. So I'll lock this thread within 24 hours unless I can help you with anything else.

 

Regards,

Mark

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