Hello Google community!
I have read through some posts on here and of course I have read all of the troubleshooting advice Google had to offer but we are still running into the same issue. Nest Thermostat Offline. Our router is upstairs in the next bedroom to the thermostat and the router is new, we just upgraded it within the last few weeks. The Nest Learning thermostat downstairs (we have 2 units thus needing 2 thermostats) works just fine and is further away from the router. I use the Nest app on my iPhone and the Google doorbell, downstairs Nest thermostat never have connectivity issues so I know the Wi-Fi is good. The thermostat said it was offline a few minutes ago and when I pushed for it to search for Wi-Fi, it said there were no networks found. Hmmm . . . Any advice? Or is it time to send back?
Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your Wifi. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Hi Edward! Help me! Lol
yes the thermostat works stand alone. It won’t stay on the Wi-Fi and now it doesn’t connect to my Nest app. I have rebooted the thermostat (many times), I have rebooted the Wi-Fi and I have factory reset a few times. The thermostat will say it’s offline, that’s all it ever says. I have since taken it off the Wi-Fi (it never stayed on the Wi-Fi but maybe for a minute anyway) and the app can’t connect to the thermostat. It is now just a plain ol thermostat 😕