the app I originally used to remotely access my Nest Learning thermostat is on an obsolete mobile device. I have tried to connect the app on my new device but am unable to retrieve the entry key as the thermostat thinks it is still connected to a device. I have restarted the thermostat but this has not resolved the issue. How do I rectify this please?
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.