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Nest Learning thermostat scratched sensor

Angchen419
Community Member

Hi- I’ve seen similar issues re: scratches on the thermostat due poor packaging design. Did others have any luck getting theirs replaced? 

7 REPLIES 7

Markjosephp
Community Specialist
Community Specialist

Hello Angchen419,

 

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look into this for you.

 

Could you please share a photo of your thermostat showing where the scratches are? Also, when and where did you buy it?

 

I'll look forward to your response.


Regards,

Mark

Hey there,


I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Mark

Hi - I bought it through a company referred by So cal gas- light bulbs .com

janthadeus
Community Specialist
Community Specialist

Hello there,

 

Gotcha, thanks for letting us know. To make sure, do you still need help?
 

Thanks for the help, Mark and Jake. 
 

Best,

JT

Markjosephp
Community Specialist
Community Specialist

Hello Angchen419,

 

It's us again, checking back in — how's it going? Have you had a chance to contact the seller? Also, tap or click the camera icon or the picture icon to upload photos.

 

We'll look forward to your response.

 

Thanks,

Mark

Hi Angchen419,

 

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

 

Thanks,

Mark

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake